Terms of service

Shopping with Nookvero

These terms explain how to use nookvero.com and shop our pet-care collection. Contact us at hello@nookvero.com with questions about a product or order.

Product information

Read the description, selected variant, dimensions where provided, included items, care instructions and delivery estimate before ordering. Accessories shown in lifestyle photographs are included only when the listing says so. AI-created illustrations and 3D previews are labelled and may differ in fine detail or scale; refer to the written specifications and original product photographs.

Prices and payment

Prices are displayed in US dollars unless another currency is clearly shown. The checkout displays the order total, available delivery options and any applicable charges before you pay. Payment is processed through the payment provider shown at checkout. Please provide accurate contact and delivery information and use a payment method you are authorized to use.

Availability and orders

Products are subject to availability. If an item becomes unavailable after purchase or we identify a material listing error, we will contact you to explain the issue and offer a suitable resolution, including a refund for items we cannot supply. We will not substitute a different product without your agreement.

Delivery and order issues

Our shipping policy explains processing, delivery estimates and delays. For damaged, defective, incorrect, incomplete or missing deliveries, contact us promptly with your order number. Do not send an item back without return instructions. Any published return and refund policy also applies to your purchase.

Safe use

Follow the instructions supplied with each product. Supervise pets while using grooming tools, keep electrical connections dry and stop use if a product is damaged or causes discomfort. Product descriptions are not veterinary advice.

Using this website

Do not misuse the site, attempt unauthorized access, submit fraudulent orders or interfere with other customers’ use. Third-party services linked from this site have their own terms and privacy practices. Our privacy policy explains how customer information is handled.

Your rights and changes

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded. Updates apply prospectively and do not remove the rights attached to an existing order. Contact hello@nookvero.com if you need help.