FAQ

What does Nookvero sell?

We focus on practical grooming, cleanup, cat comfort and feeding essentials. Browse our Pets collection for current items. Each listing shows the selected variant and what is included.

When will my order arrive?

Orders are processed in 1–3 business days. Delivery to the US typically takes 7–14 business days in total, including processing. If a product page shows a different estimate (for example, an item that ships from US stock), that estimate applies to the item. These are estimates, not guaranteed dates. Products may arrive in separate parcels. Read our shipping policy for details.

How do I track my order?

We email you a tracking number once your order ships. For help with an order or a delayed parcel, email hello@nookvero.com with your order number.

Will a grooming tool suit my pet?

Read the product-specific guidance and included instructions. Start gently, supervise your pet and stop if they seem uncomfortable. Avoid eyes, ears, broken skin and sensitive areas. Ask a groomer or veterinarian if you are unsure about your pet’s coat or skin.

Are the photos and 3D preview exact product measurements?

Some grooming-kit images and the 3D preview are AI-created illustrations. They are labelled on the product page and are not performance tests or a guarantee of exact scale. Use the product reference photographs and written details to check the item, included tools and specifications.

Can I get a refund if I change my mind?

Yes, within 30 days of delivery, if the item is unused and in its original packaging. Email hello@nookvero.com first for the return address. You pay the return shipping, and we refund the item once we have received and checked it. Change-of-mind refunds require the item to be returned. You can cancel for free before your order ships. See our refund policy for details.

What if something is damaged, missing or incorrect?

Email hello@nookvero.com within 30 days of delivery with your order number and photos or a short video of the problem. We will send a free replacement or give you a full refund for that item, with no return needed. If your order has not arrived within 30 days of shipping, we will reship it or refund it. Your statutory consumer rights are not affected.

How can I contact Nookvero?

Email hello@nookvero.com or use our contact form. Never include passwords, full payment-card details or verification codes in your message.